Frequently Asked Questions
What types of pets do you cater to?
We provide a wide range of products for dogs and cats of all breeds, ages, and sizes. From everyday meals to snacks, supplements, and specialty diets, we’ve got your furry friends covered.
Are your products safe for my pet?
Yes! Every product in our store is carefully selected for quality, safety, and nutrition. We prioritize your pet’s health and only offer items that meet high standards.
Do you offer specialized diets or supplements?
Absolutely! We carry allergy-friendly meals, sensitive stomach foods, weight management formulas, joint care supplements, probiotics, and more to support your pet’s health and well-being.
How long will it take for my order to arrive?
Delivery times vary depending on your location. Most orders are shipped within 5–15 business days. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
Can I track my order?
Yes! Once your order is shipped, we provide a tracking number so you can follow your package until it arrives at your doorstep.
What if my pet doesn’t like the food or treats?
We want you and your pet to be happy! If you encounter an issue with your order, please contact our customer support team at Support@primepetfoods.org, and we’ll help you find a solution.
Do you ship internationally?
Yes! We ship to many countries worldwide. Delivery times may vary depending on your location, and shipping costs will be calculated at checkout.
How can I contact customer support?
Our friendly support team is available to answer your questions or assist with orders. You can reach us anytime at Support@primepetfoods.org.